深VPN | SHEN VPN
Help & Support - FAQ

Yes! Feel free to sign up for 深VPN | SHEN VPN's 7-day free trial to test the waters. At the moment, the free trial is available at the Google Play Store and Apple App Store. Therefore, you will need to use a device running Android, macOS, or iOS operating systems to sign up. Once you get your trial subscription from the app store, you can use it on all other devices, regardless of the operating system.

This article will show you which payment options 深VPN | SHEN VPN provides for purchasing a subscription.

Currently, we accept credit and debit cards, PayPal, Google Pay, cryptocurrency, and other popular payment methods, which may vary according to your region. Most of the payment methods are in the screenshot below.

For more information, you can always check the order page and start following the steps needed to make a payment for the subscription. All the available payment methods appear below the subscription packages.

Any fees charged by 深VPN | SHEN VPN are exclusive of taxes. Nevertheless, we may calculate and add taxes or duties, including, but not limited to VAT, GST, and other taxes or fees under laws applicable to you at the time of purchase.

If you have any further questions, our customer success team will help you 24/7 over live chat or email.

This article will show you how to apply your custom coupon code when purchasing a 深VPN | SHEN VPN VPN subscription.

Here's what you need to do:



1. Go to the 深VPN | SHEN VPN order page.

2. Click on the Coupon applied button.

3. The coupon bar will show up. Erase the default coupon code that might already be there and enter yours.

4. Press Apply.

If your coupon is valid, you will see a confirmation in green saying "Coupon applied."

If you want to use a new code when purchasing another subscription in the future, follow the same instructions. Note that you can apply only one coupon code at a time.

If you have any further questions, the 深VPN | SHEN VPN customer success team is here to help you 24/7 over live chat or email.

In this article, you will learn why your 深VPN | SHEN VPN subscription is showing up as expired.

Finally, you decided to get that 深VPN | SHEN VPN subscription you've been thinking about. You just paid for your preferred plan, log in for the first time, and see a message that your subscription has expired. Frustration is flowing everywhere. Well, don't you worry! We have some answers and solutions to this problem.

First of all, we want to assure you that no further payments will be required, even if you see that you have been charged for your 深VPN | SHEN VPN subscription plan.

We also encourage you not to attempt to purchase more than one time, as this may result in multiple withdraws from your card, which later will be reverted to your bank account.

Let's go through some potential causes for this to happen and how to fix them:

Your bank has declined the transaction
The payment has not gone through yet
Try different payment methods



Your bank has declined the transaction
It's possible that you don't have international payments allowed either on your card or your bank account. This means that your bank will not let your payment go through, as it will be canceled. International payments can easily be enabled by contacting your bank and simply asking them to enable the feature for you.

The payment has not gone through yet
It usually takes some time for the payment to fully go through, meaning your account has not yet been activated, even though you made a payment. It might take up to an hour for the payment to go through, so if you see that your subscription is expired after paying for it, give it an hour or so and check once more.

Try different payment methods
Lastly, we recommend trying different payment methods, as we have many options to choose from.

Also, if you have tried purchasing with a mobile device, and your payment was reverted to you, or it didn't go through in the first place, try purchasing a subscription on our website here.

If you have any further questions, our customer success team is here to help you 24/7 over live chat or email.

Verification of payments may take up to 40 minutes (usually less), and your account might be inactive until they are processed. When you purchase a 深VPN | SHEN VPN subscription, you don't need any additional activation, and your account will become active as soon as our system accepts the payment.

If there is a message asking you to pay again and there are no payments on your account or your plan is inactive, it can also mean that your transaction did not complete. Therefore, your payment will not go through.

You can check your account billing history by opening your account page.

1. Log into your account

2. After logging in, click on Account settings and then - Subscription. You will see your current plan and all of your current payment information below.

If you see that your payment did not go through, contact our customer support by requesting a Live chat at the bottom of this article.

If you have any further questions, our customer success team will help you 24/7 over a live chat or email.

In this article, you will learn how to make sure that your 深VPN | SHEN VPN VPN connection is working fine.

By doing IP leak and DNS leak tests, you will be sure that your digital life is secured, and no private information is exposed.

You will learn how to:

Find the connection status in the app
Do an IP leak test
Do a DNS leak test


IP leak test

Open this page of the 深VPN | SHEN VPN website to perform an IP leak test.
It should show the IP address of a 深VPN | SHEN VPN server that you have connected to. Also, you will see a message that you are protected, and Your IP address is secured by 深VPN | SHEN VPN.
That's it, you have now learned how to make sure that the VPN is working fine!

If you still have questions, our support is here to help 24/7 over live chat or email.

This article will explain what exactly is a Virtual Private Network.

A VPN is a technology that encrypts your data and routes your internet traffic through specific servers so that your IP address and location are private.

By using 深VPN | SHEN VPN VPN, you are protecting your privacy online from anyone who might want to snoop on you: from hackers to ISPs (Internet Service Providers) to governments and other third-party organizations. A VPN makes it a lot harder for anyone to monitor the websites you access, files you download, and services you use because all of your data is encrypted.

But privacy and security are not all a VPN has to offer! You may have noticed that numerous countries block certain streaming services. This could be due to a variety of reasons, from censorship to location restrictions.

Luckily, you can bypass such filters without any extra configurations by connecting to 深VPN | SHEN VPN and diving straight into the internet ocean.

And there’s a lot more where that came from! If you’d like to learn more about VPNs and what they have to offer, check out this in-depth blog post.

If you have any further questions, our customer success team will help you 24/7 over live chat or email.

This article will explain IP address changes and which locations have the same IP address.

Once you connect to a location, you will have the same IP until you reconnect. That is done with the "Round Robin" principle when a new user connects to one of the available servers in random order.

If you wish to have an identical IP each time you connect, you can try connecting to the Static IP locations. These locations always have a single IP address shared among all users currently connected to that specific location.

If you have any further questions, our customer success team will help you 24/7 over live chat or email.

If you run into any issues using 深VPN | SHEN VPN, please don’t hesitate to reach out to 深VPN | SHEN VPN customer support agents via live chat or email. The customer service and tech support team will deal with your issues with the most excellent accuracy and provide you with a quick solution.

To contact customer support, click the Live Chat or Submit a request buttons at the bottom of this page. See you there!

In this article, you will learn about the possible speed issues you may encounter and how to deal with them on different devices.

When you connect to the internet without a VPN, all of your traffic flows from your device to the final destination and then back to you. However, when you use a VPN, one additional stop along the way is added in the traffic flow, which means that the data goes through a VPN server twice, once on its way out of your device, and once coming back.

This usually results in a slightly decreased connection speed, as the data has to be processed, and encrypted.

Usually, internet speed is not highly affected. However, other factors come into play as well, such as:

The distance between you and the server
The number of users on the same server
The VPN protocol used
Your actual internet speed

These factors might affect the speed even we do not apply any speed or bandwidth limits and keep our servers regularly monitored to maintain optimal performance.

If you notice that speed is slower than usual, you can make some minor adjustments to improve it.

To find out what adjustments you should make, check out our quick tutorials on improving speed on all devices. Choose your device below.